Welcome to ZestBeauty.com
. Home to the Beauty Experts...
At Zest Beauty we pride ourselves on being one of the UK's leading suppliers of quality Skincare, Hair, Nail and other beauty products. With over 10 years experience in all aspects of Beauty Therapy, Tanning, and Online Sales together with award winning staff means you are assured of a professional and reliable service with an strong emphasis on customer service.
Our in house expert beauty therapists in Hair Care, Skin Care and Nail Care have also made Zest Beauty one of the Premier Beauty Salons within Nottingham.
We work with the worlds leading hair and beauty brands including... Decleor, Australian Bodycare Tea Tree Oil, St Tropez, Crystal Clear, plus many other renowned salon brands. We also have fantastic offers available that are exclusive to our online store.
You are guaranteed a professional service, quality 100% Genuine UK products, expert advice and treatment whether having an in-salon service, or buying our extensive range of hair and beauty products online.
We hope you enjoy your experience shopping with us at Zest Beauty.
Q: I have a general query or problem. What action should I take?
Send an email with your query or problem using the contact us
section on our website. We will endeavour to respond Monday to Friday within 24 hours.
Q: How long will it take for my order to arrive?
Monday to Friday: First Class: 1-5 days. FREE Second Class: 3-7 days. Special Delivery: next working day by approximately 3pm. EU & USA orders: 5-10 working days. Please click: Delivery Information
for further details.
Q: Where is my order?
Orders within the UK: Our policy is to despatch all orders as we receive them. We find that approximately 99% of orders are delivered within a few working days. However, on the rare occasion that your order is missing or delayed please observe the following:
1: You may wish to check with your local Royal Mail sorting office before contacting us, as calling cards are not always left when a delivery is attempted. To locate your local delivery office please go to: www.royalmail.com
or call them directly on 08457 740740.
2: If your order is not there then unfortunately a period of 8 working days must elapse from the date of despatch before we can take any further action. This is because approximately 1% of orders can get delayed in the Royal Mail system.
EU & US Orders: We aim to deliver EU & USA orders within approximately 5-10 working days, so please allow at least 10 working days before contacting us.
Q: I would like to return a complete order or single item, what should I do?
Please click: Returns
. This will take you to the Returns page where full instructions are given. The returns page will also give you information about returning electrical items.
Q: I have not received my refund?
We will endeavour to action requested refunds within the same day Monday to Friday. Remember, it can take approximately 5 working days for the funds to be credited to your credit/debit card account.
Q: I have received my order but, an item is missing/incorrect?
Approx 98% of all orders are fulfilled immediately. However, any items on your order that are out of stock will be sent by Royal Mail under separate cover as soon as they are back in stock, normally 3-5 working days. We will normally send you a small gift if an item on your order is out of stock as a gesture of good will. If we have sent you an incorrect item please accept our apologies and contact us using the contact us section
on our website enclosing the order number and explaining the problem. We will endeavour to respond to the email within 24 hours on working days.
Q: I have a Promotional Discount code and have forgotten to use it?
Not a problem. Contact us using the contact us section
on our website giving your order number, eg 014587 and an explanation. If the code you have forgotten to use is valid we will credit this discount back to your credit/debit card account.
Q: I have a product enquiry?
Contact us using the contact us section
on our website with your enquiry. We will endeavour to respond to your enquiry within 24 hours on working days. Please include a contact number if you require a call back.
Q: I have received a Cookie Error?
OK lets try and sort out the issue. Please click: Privacy and Cookie Policies
: This will provide info on cookies and try to help sort any issues you may experience.