Refunds & Returns
If you change your mind…
We want you to be totally satisfied with your order. Exceeding your statutory rights, we’re offering a 14 day return policy, starting from the day on which you receive your order.
To cancel, you must first notify us using the contact us section on our website within those 14 working days. You will then be advised on how to return your products. Upon safe receipt and provided that the products are returned unused and in good condition, you will be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.
You do not have to give any reason for the cancellation of your order. However, a brief explanation will help us to improve our service. We cannot accept returned merchandise which has been used or where the product seal is broken or has been removed. If you cancel your order, you must return the goods to us at your own expense.
All refunds for returned orders are subject to a deduction of the original true cost of postage to us. If you return an order or part order that qualified for free shipping then a cost of £2.99 will be deducted from any refund issued. In the case of the customer having already paid shipping at £2.99 then a deduction of £3.99 will be made as this reflects the difference between the subsidised price paid and the true cost to us. These deductions do not apply where we have sent an incorrect item or if an order arrives damaged, in which case no deduction is made.
You must ensure that the goods are packaged adequately to protect against damage and include the original packing slip or a copy thereof. Please use Recorded Delivery, so you can be sure that we’ve received the items . If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
If something is out of order…
If you are returning an item that is either damaged or faulty and we have agreed to its return we will also refund the product value and your return postage up to the value of the cheapest method of recorded delivery available.