At Zest Beauty we pride ourselves on being one of the UK's leading suppliers of quality Skincare, Hair, Nail and other beauty products.
We work with the worlds leading hair and beauty brands including... Decleor, Australian Bodycare Tea Tree Oil, St Tropez, Crystal Clear, plus many other renowned brands. We also have fantastic offers available that are exclusive to our online store.
You are guaranteed a professional service, quality 100% Genuine UK products and expert advice when buying from our extensive range of hair and beauty products online.
We hope you enjoy your experience shopping with us at Zest Beauty.
Most Frequently Asked
Q: How Can I Contact You?
Our Customer Services Team are available Monday – Friday: 10am-4pm UK time excluding bank holidays.
We have many different ways that you can get in contact with us including the following:
Live Chat: Best Option
To start a live chat simply click the button at the bottom left of the page. If an advisor is online, it will say “Chat With Us”. However, if an advisor is not available at the time please leave a message and they will get back in touch as soon they can.
Contact Us Form:
Please click our Green Help button that is located at the bottom left of any page, to complete our very simple and easy to use contact us form. We hope to respond to you within 72 hours, however in times of high demand please be aware that responses can take up to 7 working days.
Please email us at [email protected] We aim to respond to you within 72 hours. However, in times of high demand responses can take up to 7 working days.
If you have any service related queries or would like to place an order, feel free to phone us at 0115 8243866
Zest Beauty, 4 Bull Close Road, The Lookout, Nottingham, NG7 2UL
Q: I Have A Product Enquiry?
Contact our incredible Customer Services Team with your enquiry. We will respond to your enquiry within 48 hours. Please include a contact number is you require a call back.
Q: Why Haven't I Received My Refund?
We strive to action requested refunds as soon as possible. Please be aware it can take up to 5 working days for the funds to be credited to your credit/debit card account. Please note some banks may take longer than 5 working days to process the refund payment.
Q: Why Have I Not Received A Response To My Email?
Our Customer Service Team are available Monday – Friday: 10am-4pm UK time excluding bank holidays.
We usually respond within 72 hours, however when we are experiencing a high volume of enquiries responses can take up to 7 working days. We are sorry for any inconvenience this may cause.
Sometimes we find that some customers do not see our replies to their emails because the email has been directed to their spam/junk folders. If you are waiting for a reply from us, please be sure to check these folders for our response.
Q: How Do I Earn Beauty Points?
With our great Beauty Points scheme you can earn points not just by buying fabulous beauty products but also by inviting your friends to join. The more you shop and share the prettier your Beauty Bank account balance will look.
Q: How Much Are Beauty Points Worth?
Every 1000 Beauty Points are worth £1 and are redeemable against any future purchase.
Q: I Have Forgotten My Password?
If you have forgotten your password all you have to do is follow these easy steps.
- Click the “Log In” button under the shopping bag.
- In the bottom right hand corner, it says “Forgot Your Password?”, Click it.
- Fill out your email address and the CAPTCHA, then click “Submit”.
- You will then receive an email with a link to follow. This will open up a new window which you’ll be able to change your password.
Please note that it can take up to one hour for an email to be sent to you.
If you have not received an email from us, please remember to check your spam/junk folder.
Q: How Can I Check How Many Beauty Points I Have?
You can check how many Beauty Points you have by logging into your account and clicking on “My Points and Rewards” within the “My Account” in the left navigation menu.
Q: How Can I Redeem My Beauty Points?
You can redeem your Beauty Points when you view your shopping bag before checkout.
To apply the points, use the slider at the bottom of the shopping bag near to the “Proceed To Checkout” button.
The maximum number of Beauty Points that can be redeemed against any one purchase is 15000 points. Any remaining Beauty Points will remain in your account and may be used against future purchases. Beauty Points will not be rewarded on purchases made with Beauty Points. However, you will earn Beauty Points on any additional balance paid by you using another method of payment.
About My Order
Q: My Item Is Faulty, What Do I Do?
If you suspect that your item is faulty, please get in contact with our Customer Services Team, they will be very happy to assist.
Q: What Is Your Allergic Reaction Policy?
Very occasionally people have reactions to certain products they haven’t used before.
Please read the manufacturers’ leaflets which come with most items to see if they are likely to cause you a problem. We always recommend doing a patch test of any new product before using.
If you do have a reaction to any of our products, we recommend you visit your doctor in the first instance, but please do let us know what reaction you had and to which product and follow our returns policy to return the product to us.
Please get in contact with our Customer Services Team within 14 days of receipt and we will email you back to advise you of the next steps. Please include images of the reaction where possible so that we can carefully look into the matter.
Q: Why Has My Order Not Yet Been Dispatched?
We aim to dispatch all orders within 7 working days of the order being placed. However, in the run up to really busy periods like Christmas/bank holidays this may take a little longer due to high volumes.
Your order may be delayed in the unlikely event that we are unable to locate all of the items you have ordered within our warehouse. In this case, we may dispatch your order in multiple shipments at no extra cost to you.
On the rare occasions that items are out of stock, we will let you know as soon as possible via email.
In some cases, orders may be delayed due to fraud checking procedures. Please do not be alarmed by this, once everything has been cleared up, we will swiftly pack and send your order.
If you order has not been dispatched within 5 working days, and you have had no communication from regarding this, please contact the Customer Services Team immediately and we will be happy to assist you.
Q: What Is Your Returns Policy?
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. These must be returned to us within 14 days, starting from the day on which you received your order. To start the cancellation, you must first notify us using the contact us section on our website within those 14 days. You will be then advised on how to return your products. Upon safe receipt on the items, you will then be entitled to a refund from us, which will be paid back into your account as soon as possible, but in any event within 10 working days.
All refunds for a returned order are subject to a deduction of the original true cost of postage to us. If you are returning an order or part order that qualified for free shipping, then a cost of £2.99 will be deducted from any refund issued. These deductions do not apply when we have sent an incorrect item or if an order has arrived damaged.
You must ensure that the goods are package adequately to protect against damage and include the packing slip with a reason why you are returning the item as this will make the process faster. If you fail to take reasonable care of the item/s before they are returned to us – for example results in damage or deterioration – we may charge you for the reduction in value.
Q: I Have An Incorrect Item In My Order, What Do I Do?
Please be aware that we are not perfect, and mistakes can occur during packing. If this has happened, please contact our Customer Services Team and they will happily resolve this for you.
Q: I'm Missing An Item From My Order, What Do I Do?
If an item is missing from your order, please get in contact with our Customer Services Team and they will be happy to assist you. There may be a number of reasons for this such as the item being out of stock temporarily, discontinued, or delays.
Please note that due to strict postal restrictions, some orders will need to be sent in more than one package. As a result, the packages may not arrive at the same time.
Q: Where Is My Order?
As soon as we dispatch your order you will receive an email confirming that your order has been sent, if it was using a tracked service it will include a tracking number in the email, which you can use to locate your package.
For orders within the UK:
Normally, all orders are delivered within a few working days. However, sometimes orders can get lost in the post or delayed. Please observe the following:
- You may wish to check with your local Royal Mail sorting office before contacting us, as calling cards are not always left when a delivery is attempted. To locate you local delivery office please go to: www.royalmail.com or called them directly on 08457 740740.
- If you order is not there, unfortunately a period of 8 working days must elapse from the date of dispatch before we can take any further action. Once, the 8 working days has elapse, please get in contact with us and we resolve the issue.
For orders going overseas:
We aim to deliver all overseas orders within approximately 5-12 working days so please allow at least 15 working days before contacting us.
Q: Why Has My Payment Method Been Declined?
Please check the card details you have entered including expiry date, billing address and security code.
If all of these are correct, your card issuer may have declined your payment. As card issuer’s do not share this information with us, we advise that you get contact with them directly.
If you you’re still having problems with payment, please contact us so we can resolve this issue.
Q: Why Have I Been Asked To Pay Customs/VAT Charges?
You may be asked to pay customs or VAT charges if your order passes through your local customs office.
Zest Beauty will not refund these charges.
Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.
We recommend you contact your local customs office to find out more about any possible charges you be required to pay.
Q: How Long Will It Take For My Order To Arrive?
First class orders within the UK usually take 24 hours to arrive from the dispatch date but sometimes in busy periods can take up to 5 working days.
Second class orders within the UK can take anywhere from 3-7 working days.
Overseas orders usually arrive within 5-12 working days, however please be aware that this can take longer than anticipated, due to delays during transit.
Please do not be alarmed if your package has not arrived in the time frame stated, just let us know and we will look into this for you.
Q: Do You Deliver To My Country?
We offer delivery to a number of destinations worldwide. Unfortunately, due to brand restrictions we can’t offer all brands to every location, see below for restrictions.
- Stylpro, Medik8, ANP, Jane Iredale, Dermalogica, T3 – Can only be shipped within the EU.
- Skinade – Cannot be shipped to America.
- Clarisonic, Susan Posnik, Revitalash, Elizabeth Arden Pro, Kneipp – Can only be shipped to UK & Ireland.
- Moroccanoil – Can only be shipped within the UK.
- SkinCeuticals – Can only be shipped within the EU.
- Murad – Cannot be shipped to New Zealand.
Sorry, we do not ship to Russia at all.
Sorry, we do not currently ship to South Africa due to postal strikes. Once this issue has resolved, you will be able to order again!
Promotions & Gift Vouchers
Q: I Have A Promotional Code and Have Forgot To Use It, What Do I Do?
Unfortunately, we are unable to do anything about this as most of our codes are one time use only. We suggest that you keep the discount code for any future purchases you may make with us.
If you are unable to find where to apply your discount code, please ensure that you go to "View Bag" and scroll to the bottom. Discounts can not be applied at checkout.