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Privacy Policy
Your privacy is important to us.
Read through our Privacy Policy to understand how (and why) we use the personal information you provide by using our website. If you have any questions, please contact us.
Privacy Policy Statement
This document sets out the Privacy Policy of Zestbeauty.com and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;
- through your use of zestbeauty.com and any country top level domain name (the "Site"), or any Zest Beauty application that we make available from time to time ("Application")
- by visiting a Zest Beauty store
- by interacting with our content and/or services or
- by contacting our Customer Care Team.
This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.
Please read the following carefully to understand our views and practices regarding your information and how we will treat it.
Please also refer to our Terms and Conditions.
You must be over 16 to register for a personal account, subscribe to Zest Beauty emails and/or place an order with Zest Beauty. The Site is not intended for children and we do not knowingly collect data relating to children.
Information we collect
By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
- Identity and Contact Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff within our stores
- Financial Information includes bank account and payment card details
- Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
- Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
- Profile Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, contact with the Customer Care Team, and any other information you provide within your personal preferences through your profile builder
- Usage Information includes information about how you use the Site or any Application and our products and services
- Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
- Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
- Social Information means information collected if you choose to link your social media accounts with us.
How we collect information about you
You may give us your information by filling in forms on the Site or any Application or in-store or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:
- register for an account with us (whether online or in-store);
- place an order;
- receive a consultation or treatment;
- sign up to our newsletters;
- register for any loyalty scheme that we offer from time to time;
- request marketing to be sent to you;
- contact our Customer Care Team;
- enter a competition, promotion or survey; or
- give us some feedback.
As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see ourCookie Policy for further information.
We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.
How we use your information
We use your information in the following ways:
Identity & Contact Information
- to deliver your purchases to you
- to provide beauty treatments and/or beauty advice
- to send you service messages by email, SMS or otherwise, such as order updates
- to create and manage your Zest Beauty account
- to provide customer care and support, and handle returns
- for security and to check your identity
- to provide you with marketing (where we have the right to do so – see marketing section below)
- to show you Zest Beauty adverts as your browse the web
- to direct you to the right part of the website
- to communicate with you
- to enrol you in your Corporate Partnership Scheme
Financial Information
- to take payment, and give refunds
- for fraud prevention and detection
Transaction Information
- to provide products you order to you
- to provide customer care and support, and handle returns
- to find out what you, and other customers, like
Technical & Usage Information
- to improve our Site and any Application and set default options for you (such as language and currency)
- to keep our Site safe and secure
- to find out what you, and other customers, like
Profile Information
- to find out what you, and other customers, like
- to make suggestions and recommendations to you about goods or services that may be of interest to you
- to manage your participation in any loyalty scheme
- to complete brand specific consultations
- to provide beauty treatments and/or beauty advice
Marketing and Communications Information
- to send you information by email, SMS, post, other otherwise, about our products and services
Contact History
- to provide customer care and support
- to train our staff
Social Information
- to enable you to log-in to our Site simply and easily without having to create a separate account
- to enable you to share products and services if you choose to
Legal basis for processing
Our processing of your personal information is necessary:
- for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
- for the purposes of legitimate interests pursued by us; or
- in order to comply with a legal obligation to which we are subject.
In relation to any processing of special categories of personal information such as information about your health, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.
Legitimate interests
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and product development.
Will we share your information with third parties?
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:
- Companies in the Zest Beauty Group such as Zest Beauty Salon who may provide services to you
- Companies that help us fulfil your orders such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud
- Companies approved by you, such as social media Sites (if you choose to link your accounts to us)
- Concession Brands (meaning a third party seller who sells products to you via the Site) for orders fulfilled by our Concession Brands. Please see our Terms and Conditions for more information relating to orders fulfilled by our Concession Brands
- Your product and treatment preferences with specific brands
- Competition winners on social media
We may also share your personal information with:
- law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
- other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Will we transfer your information overseas?
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected. If you would like more details about the safeguards that we rely on, please contact the Customer Care Team at customerservice@zestbeauty.com.
Your Rights
At any time, you have the right:
- to request access to or a copy of any information which we hold about you;
- to rectification of your information, if you consider that it is inaccurate;
- to ask us to delete your information, if you consider that we do not have the right to hold it;
- to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
- to ask us to stop or start sending you marketing messages as described below in the marketing section; You can also manage this through My Account.
- to restrict processing of your information;
- to data portability (moving some of your information elsewhere) in certain circumstances;
- to object to your information being processed in certain circumstances; and
- to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.
Any request for access to or a copy of your information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change. You can access, update or correct your personal account details via the My Account section of the Site.
Data Subject Access Requests
We would gladly assist in any data subject access requests free of charge.
Data subject access requests must be made in writing and we advise emailing customerservices@zestbeauty.com to ensure action is promptly taken.
Please include the following:
- Full Name
- Email Address
- Billing Address
- Details of the specific information you require and any relevant dates
We may ask for further information to identify you and ensure the personal data relates to the individual making the request.
We will respond within one month of receiving the information we require to carry out your request.
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Financial transactions relating to our website and services are handled by our payment services providers, Braintree and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.braintreepayments.com/en-gb/legal/braintree-privacy-policy and https://www.paypal.com/en/webapps/mpp/ua/privacy-full. For your added security all payment transactions are processed automatically by Braintree and PayPal, and we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Marketing
We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing messages from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.
You can stop receiving marketing messages from us at any time.
You can do this:
- By updating your preferences within the My Account section of the Site
- By clicking on the ‘unsubscribe’ link within an email to unsubscribe from that specific email type
- By contacting our Customer Care Team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates).
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the Zest Beauty Group for marketing purposes.
Online adverts
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Zest Beauty banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some Sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of the Site or any Application (for example, your Site search history, and the content you read on the Site) or on Site banners or ads you have previously clicked on.
How long will we keep your information?
We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care Team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.
Links to other websites
This Privacy Policy only applies to Zest Beauty. Where there are links to other websites these have their own Terms and Conditions and Privacy Policies that can be viewed on their respective websites.
How to contact us
Questions, comments and requests regarding this policy are welcomed and should be addressed to customerservices@zestbeauty.com. You can also send a letter by mail to: Zest Beauty, The Lookout, 4 Bull Close Road, Nottingham NG7 2UL.
If you have any concerns about our use of your information, you also have the right to make a complaint to the data protection regulator in your country. If you are a UK resident, this is the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.
Changes to this Policy
Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you on the Site, within any Application or by email. Please check back frequently to see any updates or changes to our policy. This Privacy Policy was last updated on 24/05/2018.
How Do We Use Cookies?
Our website uses cookies to track use and allow customers to purchase from our website. These cookies do not contain or pass on any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. You are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of a customer’s Shopping Bag during the checkout process. This facility ensures that the items added to (or removed from) your Shopping Bag are accurately stated when you go to pay.
List Of Cookies We Collect
The table below lists the cookies we collect and what information they store.
| COOKIE NAME | COOKIE DESCRIPTION |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
Frequently Asked Questions?
Why Do We Need Your Name And Contact Details?
To deliver your order to you - We need your name and delivery address to make sure your products are delivered safely and securely.
To send you order and delivery updates - We need your email and/or telephone number to let you know we’ve received your order and update you when it’s out for delivery. You can also log in to your account to view your order status.
To send you product launches, promotions and offers - We want to email you to let you know about all the latest offers and promotions. We’ll only send these emails with your permission. You can manage your preferences through My Account.
For fraud detection and prevention - We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.
Why Do We Need Your Date Of Birth?
To send you exclusive birthday treats and offers - Of course you don’t have to provide this information to us, but who doesn’t love a birthday treat?!
How Do We Use Your Gender Information?
To direct you to the products most relevant to you - Of course you don’t have to provide this information, but it might help with product recommendations.
How Do We Use Your Payment Information?
To take payment for your order and process refunds when necessary - We take payment as soon as you place your order. We never store any payment information.
For fraud detection and prevention - We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.
Why Do We Keep Your Contact History? E.G. An Email With An Order Query.
To help our Customer Services Team resolve any queries or issues you may have and to make sure we’re providing the best service possible - We’ll keep a record of any communication regarding your order. If necessary, this information can be found under ‘About Your Order’. Alternatively we will respond to you using the email address provided.
Why Do We Store Your Shopping Bag And Order History Information?
To send you Shopping Bag reminders - We don’t want you to miss out on the latest offers and promotions, so we’ll send you a reminder email if you added products to your Shopping Bag but don’t checkout. You can empty your Shopping Bag to stop receiving these emails.
To keep a record of previous orders - Your Order History is available under My Account. Here you can access any information relating to previous orders and also easily re-order.
How Do We Use Information About Your Phone Or Computer When Accessing Our Website?
To improve usability of our site on computer, phone or tablet - We want to make sure you can easily use our site no matter what device you access it on and we continuously test visibility of pages.
Why Do We Need Your Name And Contact Information For Competitions And Waitlists?
To let you if you're a winner of a competition or monthly prize draw - We need your email address to contact you if you are the lucky winner to one of our competitions. All entries are stored on a secure database and winner/s selected at random using a number generator. If you submit a review for a product on our site, you’ll automatically be entered to our monthly prize draw. Winners are picked at random using a number generator and contacted with the email address provided.
To send you a waitlist promotion - We need your email address to contact you If you’ve signed up to a waitlist for a new product launch/pre-order option.
You don’t have to provide any of the above information with us; however, without some information (name, email, address and payment information) we won’t be able to fulfil an order to you.
You can manage your information through My Account.
Cookie Policy
What are Cookies?
A cookie is usually a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity, thereby distinguishing the user from others using the site.
Further information on cookies and how to manage them for your web browser can be found at:http://www.allaboutcookies.org/
EU Cookie Law
The 2012 EU e-Privacy Directive requires all websites that provide services to users from within the European Union to receive informed consent from their visitors of the use of cookies upon reaching the website. This has been implemented on Zest Beauty by way of a pop-up message that appears across the bottom of the browser window to anyone located in an EU member state.
Further information on the EU cookie law can be found on the Information Commissioner's Office website:http://www.ico.gov.uk/
Zest Beauty Cookies
Zest Beauty uses cookies to store information about your visit that we can access when you return to our site in future. These cookies help us to improve our site and deliver a better and more personalised service. They enable us to:
- estimate our audience size and usage pattern
- store information about your preferences and so allow us to customise our site according to your individual interests
- speed up your searches
- recognise you when you return to our site
We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual. Further information can be found in this Privacy Policy
The cookies that we use can be categorised as follows:
Strictly Necessary Cookies
There are several cookies generated by Zest Beauty that are required for essential site functionality, which record details such as your basket contents and browser session. These cookies are necessary for the operation of the website.
Performance Cookies
Zest Beauty uses services from Google Analytics to record page views, navigation paths and other details of your visit so that we may improve the way our website operates.
You can opt-out of being tracked by Google Analytics by installing the browser plugin available from:https://tools.google.com/dlpage/gaoptout
Functionality Cookies
These are cookies that record minor details of your interaction with Zest Beauty such as your country, language and currency settings and whether you have reached our website from one of our affiliates. While not strictly necessary for the proper function of the website, these cookies assist in tailoring the user experience to your requirements.
Targeting / Advertising Cookies
Zest Beauty employs several third-party advertising services such as Google Dynamic Ads, in order to target relevant adverts to you across their networks.
We have also integrated Social Media tools for services such as Facebook, Twitter, YouTube, Google+ and Pinterest into Zest Beauty to allow our users to share products and pages of the website with their friends. Each of these third-party services utilises cookies to record whether you are logged into their service and the interactions that you undertake while browsing Zest Beauty.
Further resources for controlling third-party advertising services are available from:http://www.youronlinechoices.com/uk/ and http://www.networkadvertising.org/choices/
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera) (d) http://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (e) https://support.apple.com/kb/PH21411 (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).
- Blocking all cookies will have a negative impact upon the usability of many websites.
- If you block cookies, you will not be able to use all the features on our website.
You may refuse to accept cookies by activating the relevant setting in your browser. However, please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of zestbeauty.com