Delivery Information

Recommended last order dates for Christmas delivery:


To help you plan the perfect Christmas please see below for our delivery cut-off dates. After these dates we cannot guarantee your offer will arrive before the 24th December, however we will always try our best to ensure you receive your order as soon as possible. These are subject to change as bad weather can impact on our delivery times but we'll keep the information below updated. Merry Christmas!

United Kingdom & Channel Islands:

ServiceLast Order Date
Standard Economy Shipping Tuesday 18th December
First Class Priority Shipping Thursday 20 December

International:

LocationLast Order Date
Africa and Middle East Tuesday 4th December
Cyprus, Malta, Asia, Far East and Eastern Europe Friday 7th December
Caribbean, Central and South America Saturday 8th December
Greece, Turkey, Australia and New Zealand Monday 10th December
Canada, Czech Republic, Italy, Poland and USA Friday 14th December
Finland and Sweden Saturday 15th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland Monday 17th December
Belgium, France, Ireland and Luxembourg Tuesday 18th December

We offer FREE worldwide shipping on all orders that reach a certain threshold. However, if you simply can't wait for your order, or you prefer the re-assurance of tracking it until it reaches you, we have different options available to you.

Below, you can find our range of delivery services available in your country, at Zest Beauty.


Please note: Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.

United Kingdom & Channel Islands:


OptionDelivery TimeDelivery Cost
Standard Economy Shipping Usually within 3-7 working days* £2.95 (Free for orders above £15)
First Class Priority Shipping Usually within 1-5 working days* £3.99
UK Tracked Shipping Usually within 1-5 working days* £4.95


Europe & Rest Of The World:


OptionDelivery TimeDelivery Cost
International Standard Shipping Usually within 5-10 working days* £4.95 (Free for orders above £25)
International Tracked Shipping Usually within 4-8 working days* £16.95


Exceptions:


CountryOptionDelivery TimeDelivery Cost
India International Standard Shipping
International Tracked Shipping
Usually within 5-10 working days*
Usually within 4-8 working days*
£7.95 (Free for orders above £75)
£16.95
China International Standard Shipping
International Tracked Shipping
Usually within 5-10 working days*
Usually within 4-8 working days*
£7.95 (Free for orders above £75)
£16.95
United Arab Emirates International Standard Shipping
International Tracked Shipping
Usually within 5-10 working days*
Usually within 4-8 working days*
£7.95 (Free for orders above £75)
£16.95
Malaysia International Standard Shipping
International Tracked Shipping
Usually within 5-10 working days*
Usually within 4-8 working days*
£7.95(Free for orders above £75)
£16.95
South Africa International Standard Shipping
International Tracked Shipping
Usually within 5-10 working days*
Usually within 4-8 working days*
£7.95 (Free for orders above £75)
£16.95
Singapore International Standard Shipping
International Tracked Shipping
Usually within 5-10 working days*
Usually within 4-8 working days*
£7.95 (Free for orders above £75)
£16.95
Israel International Tracked Shipping Usually within 4-8 working days* £16.95


Availability

In the unlikely event of an item being out of stock we will send the remainder of your order and refund the out of stock item if it is unlikely to be back in stock in a reasonable amount of time. Alternatively we may at our discretion hold the order until complete if the delay is likely to be no more than a few days, we will inform you of this via email if necessary and advise on the estimated time delay.

We may send your order in more than one package. if your order qualifies for a free gift please remember to add it to your shopping cart otherwise it will not be sent. Please note once placed order's can not be altered or added too.



Carrier

Delivery is normally via Royal Mail. Some deliveries may require signature. If you are not likely to be at home to sign for your delivery please choose to have your order delivered to your work or an alternative address at the time of ordering.

If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £5 for domestic shipments and £20 for international shipments to cover our costs we have incurred in sending your parcel and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder.

Next day delivery is guaranteed by the courier when selected and not by Zest Beauty.



Returns & Refunds


We want you to be totally satisfied with your order. Exceeding your statutory rights, we’re offering a 14 day return policy, starting from the day on which you receive your order.


If you change your mind..


To cancel, you must first notify us using the contact us section on our website within 14 working days. You will then be advised on how to return your products. Upon safe receipt and provided that the products are returned unused and in good condition, you will be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.

You do not have to give any reason for the cancellation of your order. However, a brief explanation will help us to improve our service. We cannot accept returned merchandise which has been used or where the product seal is broken or has been removed. If you cancel your order, you must return the goods to us at your own expense.

All refunds for returned orders are subject to a deduction of the original true cost of postage to us. If you return an order or part order that qualified for free shipping then a cost of £2.99 will be deducted from any refund issued. In the case of the customer having already paid shipping at £2.99 then a deduction of £3.99 will be made as this reflects the difference between the subsidised price paid and the true cost to us. These deductions do not apply where we have sent an incorrect item or if an order arrives damaged, in which case no deduction is made.

You must ensure that the goods are packaged adequately to protect against damage and include the original packing slip or a copy thereof. Please use Recorded Delivery, so you can be sure that we’ve received the items . If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.


If something is out of order…


If you are returning an item that is either damaged or faulty and we have agreed to its return we will also refund the product value and your return postage up to the value of the cheapest method of recorded delivery available.


If you send us back a product without first coming to an agreement with our lovely customer services team, we will not refund any postage costs.

We strive to action requested refunds as soon as possible. Please be aware it can take up to 5 working days for the funds to be credited to your credit/debit card account. Please note some banks may take longer than 5 working days to process the refund payment.